Cases where returns are accepted

As a general rule, we do not accept returns, but we will accept returns or refunds only if any of the following conditions apply and we determine that a return is appropriate:

• You received a product different from the one you ordered.
• Clear damage due to an accident during shipping was confirmed upon product arrival.
• There is a significant defect not described in the product description, and we determine that repair or improvement by us is difficult.
• It is confirmed that the product is not genuine as a result of our inspection.

Please contact us by email within 2 days, including the product arrival date.

For inquiries made after this period, we cannot accurately confirm the condition at the time of delivery or usage, so as a general rule, we cannot accept returns.

Cases where returns are not accepted

Returns and exchanges cannot be accepted in the following cases:

• Cases due to customer convenience, such as differences in image, size, or incorrect order.
• No contact was made within 2 days, including the product arrival date.
• There is any sign of having been worn or used even once.
• The size of the belt, bracelet, links, etc., has been adjusted.
• Parts such as the belt or buckle have been replaced or modified.
• The case back has been opened, or repairs, adjustments, or modifications have been made by the customer or another store.
• Scratches, dirt, damage, or loss have occurred to the product or accessories.
• The warranty card, box, accessories, or documents sent by us are not complete.
• Water damage, drops, impacts, magnetization, etc., have occurred due to the customer's responsibility.
• The request is made by someone other than the purchaser themselves.
• The name, address, or other information entered at the time of order is false.
• The product was returned without prior notification.

We may not be able to accept products returned without permission. In such cases, the product will be returned cash-on-delivery.

Accuracy and Exterior Condition

Watch Accuracy

The accuracy of antique and vintage watches varies depending on the manufacturing age, movement characteristics, wearing environment, positional differences, temperature, magnetism, etc.

We do not accept returns solely due to individual differences in accuracy. If a significant accuracy defect is confirmed that hinders normal use, we will inspect the watch and address it through repair or adjustment.

Exterior Condition

Our products are antique and vintage items, so they may have age-appropriate scratches, discoloration, deterioration over time, texture of the dial and hands, and signs of use on the case and bracelet.

We do not accept returns due to the exterior condition shown in the product page photos and descriptions, or due to age-related deterioration specific to vintage items.

Please note that the color of the actual product may appear different from the photos depending on your monitor or smartphone display environment.

If there is a defect in the product

If a defect is found after the product arrives, we will first check the condition of the product.

If it can be improved through repair or adjustment, we will prioritize repair over a return. We will only offer a return or refund if we determine that repair is difficult or that the product cannot be restored to a normal condition.

If the customer or another store opens the case back, makes repairs, or adjustments before our inspection, the warranty and return policy will not apply.

If you received a different product

If you receive a product different from your order, please contact us by email within 2 days, including the product arrival date.

After confirming the details, we will provide instructions on how to return the product. In this case, we will bear the return shipping costs.

Damage during shipping

If significant damage to the outer box or product is confirmed upon arrival, please take photos showing the condition without disposing of the product, accessories, packaging materials, or shipping box.

Please contact us within 2 days, including the product arrival date, and also notify the shipping company.

To confirm the shipping accident, please keep the product and all packaging materials until we provide further instructions.

About Authenticity

We sell products after verifying their authenticity and condition based on our unique standards.

In the unlikely event that a reasonable doubt arises regarding authenticity, please contact us first. After you return the product, we will arrange for inspection by a specialized institution, manufacturer, or third-party expert as necessary.

If it is confirmed that the product is not genuine as a result of the inspection, we will refund the product price and the initial shipping fee.

Please note that depending on the age of the product and the nature of the inspection, it may take several weeks or more to make a determination.

Return Procedure Flow

1. Within 2 days, including the product arrival date, please contact us by email with your order number, details of the defect, and photos of the relevant areas.
2. We will contact you within 7 business days, in principle, to confirm details and discuss the next steps.
3. We may call you to confirm the situation.
4. After we provide return instructions, please return the product, warranty card, accessories, and all packaging materials.
5. After receiving the product, we will inspect its condition and then guide you on repair, exchange, or refund options.

If a refund is issued, the refund process will be initiated within 3-5 business days, in principle, after the product inspection is completed. The actual refund date may vary depending on the processing status of your payment service provider or card company.

About Exchanges

As all our products are one-of-a-kind, exchanges for the identical product are generally not possible.

If we determine that an exchange is appropriate, we will offer a product with a similar age, model, specifications, or price range, depending on our inventory.

If there is a price difference between the products, it will be adjusted by refund or additional payment. If we cannot provide a suitable exchange product, we may issue a refund.

About Order Cancellations

As all our products are one-of-a-kind, we generally do not accept cancellations due to customer convenience after an order has been confirmed.

Please ensure to thoroughly check your order details, product condition, size, price, shipping address, etc., before proceeding with your order.

For orders where payment has not been completed, if we do not confirm payment by the deadline we specify, your order may be canceled.

About Cooling-off Period

Purchases made through internet mail order and products purchased by customers who visit our store of their own volition are not subject to the cooling-off system that applies to door-to-door sales.

Please be sure to check the product details and the return conditions described on this page before placing your order.

About Antique and Vintage Watches

Antique and vintage watches are unique items that have passed many years since their manufacture, unlike modern watches.

While we conduct operation checks and necessary inspections before sale, unexpected problems may occur due to usage environment or aging of parts.

If a problem occurs, we will responsibly inspect and repair the product based on the warranty terms. However, depending on the availability of parts and the nature of the repair, it may take time for repairs, or it may not be possible to provide parts with identical specifications.

For information on how to handle the product and events not covered by the warranty, please refer to "Warranty and After-Sales Service" and "How to Handle Your Watch" on separate pages.

Contact Information

For returns, damage during shipping, or product defects, please contact us at the email address below.

Finally

We have established return and exchange conditions to protect your important purchases and ensure you can select products with confidence.

If you have any concerns about a product, we will guide you carefully before your purchase. We appreciate your understanding and cooperation.